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The Livescore Bet Casino Privacy Policy explains what that information is used for, such as processing payments, keeping accounts safe, and following the law. Along with the security measures used to protect your information and £, it also talks about how your information may be shared with payment providers, identity-checking services, and regulators. If you use the site, you agree to these terms. In UK, you can change important settings like cookies, marketing preferences, and data access requests.
This helps us set up your profile, keep your information safe, and make sure we follow the laws and rules in your area. This information helps us make sure you can play, keep your account safe, and give you the services you ask for. We only need information that is needed to create an account and keep it running. A lot of the time, you have to fill out some fields in order to open an account, but you can also fill out others later to make your account safer and your gaming experience better.
In order to create your account and send you important messages like security alerts and service messages, we collect information about who you are and how to reach you during registration. Your full name, date of birth, email address, phone number, and home address in UK are usually included here (if needed for eligibility and compliance).
Your account information is needed to let you sign in and keep your profile safe. This includes your username (if you have one), your encrypted password, and any security settings like two-factor authentication preferences that are available. To customize key settings and meet operational needs, basic profile information may also be gathered. For example, the preferred language, time zone, and confirmation of UK may be asked for to make sure access is legal according to local rules.
During sign-up and the first login, technical and device data is automatically collected to help stop fraud, find suspicious activity, and fix problems. Some of these are your IP address, device identifiers, browser type, operating system, and a rough idea of where you are based on your connection.
For responsible play and eligibility checks, you may have to make more statements when you open an account, like confirming you are of legal age, agreeing to the terms and conditions, and choosing limits if you want to set them right away. Full name, date of birth, and address information (if needed), email address and phone number for account communication and security, login information and security settings, IP address and device or browser information to stop fraud, eligibility checks, and any initial responsible play choices may be collected. Payment information may also be collected if you add a payment method during or soon after registration. Some examples of this are the type of payment method, partial card or account identifiers, and transaction references.
For instance, if you make a first deposit of 100£, we will keep the transaction reference and any other identifiers that are needed to process the payment and help with chargebacks or disputes. When you set your communication preferences, your marketing choices are gathered. We will remember the choices you make if you opt in so that we can send you relevant offers and news. You can change your mind at any time in your account settings.
Make sure you are who you say you are before Livescore Bet Casino credits you with a bonus or turns your winnings into cash you can cash out. This is done to make sure that promotions are fair and follow the rules. You can be sure that the account belongs to a real person and that bonus offers are used the right way with these checks.
The most common times for KYC to happen are when you claim a welcome offer, ask for a higher-value promotion, or try to cash out bonus-related winnings. You might still be able to deposit and play first, but you might not be able to get bonus money or cash out until the verification process is over.
If your account needs verification, you may not be able to get a bonus. This usually takes place when you claim a bonus worth up to 200£, when your total deposits reach 100£, or when you ask to withdraw 500£ or more from bonus winnings. If your login location is different from where you registered in UK or if there are signs that you have more than one account, you may have to go through more checks.
If you are asked to verify something, it is best to do it before signing up for a new promotion. Waiting until you have a bigger balance can make it take longer to convert bonus winnings and may limit the promotional benefits you can get.
Proof of identity, like a government-issued ID with your full name and date of birth, is usually needed to get a bonus. A proof of address is a piece of paper that has your name and current address on it. Payment method confirmation is proof that you own the method of deposit you used for the bonus. For your account information to match, all of your documents should be clear, complete, and match.
If UK is not the same as the country where you live, you may be asked for more proof to make sure that your player profile is correct so that you can get the bonus. Account information that doesn't match the documents that were uploaded can stop a bonus from being given. Using someone else's payment method to make a deposit of 50£ or more in order to get a bonus, making more than one account to try to get the same promotion, or not being able to prove who you are when you try to cash out your bonus winnings can all delay or prevent bonus approval. As soon as verification is complete, bonuses can be given out as usual, and bonus winnings can be withdrawn as allowed by the terms of the promotion.
The fastest way to get back into the running for offers and withdrawals after a document is rejected is to quickly resubmit the correct file.
Some of the information you give us at Livescore Bet Casino is used to send you offers and promotions that are relevant to your interests and to make your time on our site more enjoyable. This could mean sending you bonus invites, deals for free spins, tournament updates, or messages that are specifically made for you based on how you use our services. The point of personalization is to help, not bother. A reload bonus of up to 200£ after you make a deposit of 20£ or a cashback offer of 10£ for eligible play during a campaign period are some of the useful signals we use to show you offers that are more likely to be useful to you.
When we customize promotions, we may use information about your account, like your email address, phone number, language preferences, and how you'd like to be contacted. This helps us decide which promotions to send you and how to present them. Proof of identity and eligibility signals, such as proof of age and location signals, help make sure offers are available where you play. Gameplay and browsing history, including the games you look at or play, how often you visit, and how you use bonus pages, may also be used. Your history of transactions and bonuses, such as the amount of money you deposited (for example, 50£), the amount of money you withdrew (for example, 500£), and the promotions you have started or finished, may also be considered. Technical and device data, like the type of device, the version of the app or browser, the user's IP address, and cookie identifiers, are used to show relevant content and stop messages from being sent twice.
For campaign targeting, we may also put players into large groups, like "casino slots players" or "live games players." These groups help us send you fewer messages that aren't relevant and draw your attention to deals you're more likely to use. Email, SMS, push notifications (if enabled), or in-account messages are just a few of the ways we may send marketing messages. In your account settings, you can change your choices at any time. If you don't want to receive direct marketing messages, you will still get important service messages like security alerts and account updates.
When you deposit 100£ or ask to withdraw 500£, we handle your payment information through safe, encrypted channels that keep sensitive data safe while it's being sent and handled. We only use the information you give us about your payment to complete the transaction, make sure it was authorized, and help our payment partners with any checks they need to do. Before approving a deposit of 50£ or more, we may use automated security checks that verify payment credentials, device signals, and transaction patterns. This is done to lower risk and keep transactions safe in UK. You might be asked to prove that you own the payment method or try again with a different one that works with your account if a payment attempt is flagged.
Encryption in transit: All payment requests are sent using strong transport encryption, which makes it harder for someone to read your card or wallet information. This protection works the same way for deposits of 100£ and withdrawal requests of 1,000£. Transactions go through trusted partners and payment processors that must adhere to strict security guidelines. Other authentication steps may be used if they are available to make sure that the person making the payment is the rightful owner. Access is limited and kept to a minimum. Only authorized people and systems that need to see payment records to process transactions, handle chargebacks, and meet compliance requirements can see them. When you deposit 200£ or withdraw 300£, for example, we only keep the information we need to run the service safely and settle disputes related to those transactions.
Use a payment method that is linked to your account and keep your login and device safe. In order to avoid unauthorized payouts, you may be asked to go through extra steps if you want to withdraw 500£ or more. When you send us a 100£ deposit request or sensitive code through chat or email, we will not ask for your full password or ask you to share these codes. If you see a transaction you don't recognize, lock your payment method with the service provider right away and contact our support with the amount and time, like a deposit of 150£.
We will help you find out what's going on with the transaction, make sure it was okay, and if necessary, work with the payment processor to stop or reverse the processing.
When you ask for a withdrawal, we make sure that the money goes to the right person and that all of your account activity is legal and safe. The purpose of these checks is to keep withdrawals safe for real players and stop unauthorized access, identity theft, and payment fraud. We may check your account history, payment method, and transaction patterns to make sure you are who you say you are before letting you make a withdrawal. When the money used for gambling was big or unusual, we may also ask for proof of where the money came from.
As part of our withdrawal process, we may use both automated and manual checks to look for signs of unusual behavior. We may temporarily stop a withdrawal while these checks are done. This is especially likely if the request is very large, comes from a new device, or is caused by a sudden change in how the game is played. In order to lower the risk, we may check that the account details you provided are correct and that the withdrawal destination is actually yours. There may be a delay in releasing any payouts if a mismatch is found.
Identity consistency: We make sure that the information on your account matches what's on your ID and in your profile. If you own a payment method, we may ask for proof that you own the withdrawal method. We check for activity that could point to misuse, a risk of chargebacks, or involvement of a third party in transaction patterns. We check the device and the login: we look at the patterns of access to see if they point to account takeover or unauthorized control. Before processing a withdrawal of 500£ or more, or lower amounts when risk indicators are present, we may ask for documents if we need more proof. We do not handle withdrawals for third parties, which is very important. Withdrawals must be sent to a method of payment that you own.
For security reasons, we may also change the way you can withdraw your money. As an example, we might ask you to choose a different supported payout method if the one you asked for isn't available because of risk or compliance reasons. If we need information from you, we'll let you know what we need and how to send it. We only collect the information we need to meet our legal and security obligations, and we keep requests private. If there is evidence of fraud, attempts to get around checks, or failure to provide required information after a reasonable amount of time, we may decline or cancel a withdrawal request.
If it's possible, your money will stay in your account until the problem is fixed.
Livescore Bet Casino encourages responsible gambling by providing useful limit controls and careful data handling to lessen the harm caused by gambling. Without getting in the way of your gameplay, these tools are made to help you keep track of your time and money. All of the safety features for players can be controlled by your account settings and customer service. Our systems automatically enforce limits when they are in place and may stop you from doing certain things until the limit period ends or a safer-play step is finished.
You can set limits that work for your budget and level of comfort. A player's account can set limits that apply to all eligible casino games. This helps keep players from spending too much or staying in the game too long. Set deposit limits, like 100£ per day or 500£ per week, to limit how much you can add to your account. Loss limits tell the game how much you can lose in a certain amount of time, like 150£ per day. If you lose more than that, you might not be able to play until the next reset. Limits on bets can also be used to keep things fair by limiting the total stakes over a set amount of time, for example, 300£ per week.
When you set a session time limit, like 60 minutes, you will either be reminded to end the session or have it end automatically. "Cooling-off" means taking a short break, like 24 hours or 7 days, during which you can't log in or bet. With self-exclusion, you can choose a longer period of time to completely block access. During this time, you won't be able to make deposits or play casino games. Key limit increases may happen after a delay for player safety reasons, while key limit decreases usually happen sooner. Support can help put up protective blocks quickly if you need one right away because you're losing control.
In addition to limits, we may use responsible gambling indicators to spot risky patterns, like trying to deposit money over and over again but failing or playing very hard for a long time. When it's necessary, we may send messages about safer play, give you more tools, or take other precautions to keep you safe. To show time spent and activity summaries, reality checks and reminders can be established. If you want to be more in charge, set a reminder to go off every 30 minutes and set a weekly deposit limit of 250£ to keep yourself in check. For example, to set a limit of 200£, go to your account settings, click on "Responsible Gambling," pick a type of limit, and then input the amount.
Get in touch with support to ask for a cooling-off or self-exclusion if you can't get into your account. Handling of data for player safety is limited to what is needed to make these features work well. This could include the limits you've set, whether you've self-excluded, communications about responsible gambling, and account activity data that is used to enforce limits and help safer-play interventions. This information is used to put limits on you and make sure they are followed, stop people from trying to get around restrictions, answer support requests, and make sure players are safe. Only authorized people and systems that need this data for security purposes can access it. We may share limited information with trusted service providers who help us run account controls or check the status of restrictions when it's needed to keep you safe.
Sharing is kept to a minimum and is in line with player safety needs. We also don't use data about responsible gambling to get people to play more. To get an immediate safer-play block, contact support if you think your limits aren't being applied correctly or if you want a stronger restriction. Let the team know what kind of limit you want and how much you want to set it at, like 50£ per day for deposits or a 7-day cooling-off.
Name, email address, phone number for your account, date of birth, address, and ID documents for identity verification, payment information (masked card or wallet identifiers), device and log data (IP, browser, and device ID), and your gameplay history are all things that we collect. To open and manage your account, make deposits and withdrawals in £, apply bonus terms, stop fraud, meet KYC and AML requirements, and keep the platform safe, we need this information. You can use support to ask for access to, correction of, or deletion of certain data. However, we may need to keep some records for legal and financial reasons.
You must live in UK where our services are legal and be at least the legal age to use them. It's not possible to sign up, make deposits, or play if UK is blocked. For legal reasons, we may use your IP address and device signals to figure out where you are and may ask for proof of address during verification. If we find that you are accessing from a restricted area, we can block your access, suspend your account, and return any remaining balances that are eligible after security checks. This does not include any bonus funds that are linked to restricted access.
There is encryption and anti-fraud monitoring to keep deposits and withdrawals safe. Full card numbers are not stored by us; that job is done by certified payment processors. Instead, we only keep tokens or masked identifiers that are needed for processing and reconciliation. To lower the risk of chargebacks and fraud, we may require withdrawals to be made through the same method used to deposit. We may also check that the payment method is owned by the rightful owner and ask for proof of funds if needed. If a payment doesn't go through, make sure that the name on the payment method matches yours, that your bank allows gaming transactions, and that your account has been fully verified.
We may ask for a government ID, proof of address, and proof that you own the payment method before your first withdrawal and any other time risk factors apply. We may ask for proof of where the money or wealth came from if the limits are raised or if we want to do an AML check. You can only upload files through your private account area. Not even trained compliance staff and approved service providers are able to get to the documents we store safely. We keep verification records for as long as the law requires and to stop fraud. When we're no longer required to, data is deleted or made anonymous as much as possible.
Tracking bonus activation, wagering progress, game contributions, and related limits makes sure that bonus terms are applied fairly. Using signals from devices, networks, and accounts, we also look for duplicate accounts, bonus abuse, and strange patterns of play. We might stop withdrawals from your account if it is flagged while we check your identity, UK information, payment ownership, and activity history. Strong passwords, private email, and not using shared devices are all ways to keep your account safe. If you think someone has gotten in without your permission, contact support right away. Talking to us in chat will never get your password, full card number, or one-time code.
We need your information to open and manage your account, process deposits and withdrawals, check to see if you are eligible for bonuses, and do the Know Your Customer (KYC) and anti-fraud checks that our licensing and payment partners require. We may ask for proof of your identity, address, and payment when you want to cash out. For example, a screenshot of your e-wallet profile that shows your name and email address, or a masked photo of the card you used to deposit money. In order for details to be correct, they must match on your documents, the account holder's name, and the owner of the payment method. Your withdrawal will be held up until verification is complete if your documents or payment information don't match. You can upload files from your desktop or mobile account profile, and if the law in UK allows it, you can ask to see, change, or delete your data. To follow the law and handle disputes, we keep some records. After the time limit for legal retention, we delete or anonymize them.
Your account is safe with us because all of your deposits, bonus claims, and withdrawals are checked for risk and all connections are encrypted. Withdrawals are only sent to payment methods that are linked to you for security reasons. We may also ask for more proof if we notice any strange activity, like a new device, IP address, high-value cashout, multiple accounts, or patterns of depositing and withdrawing money quickly. Verifying an individual's identity before converting or withdrawing a bonus is one way that bonus abuse checks can be done. If we find evidence of a breach of bonus terms, such as multiple accounts or identities that don't match, we can cancel the bonus and any winnings that were attached to it. How much you can spend and how long it takes to process your payment depend on the method you use and how verified you are. Take care of your profile information, use a payment method in your own name, get verified before asking for big withdrawals, and use two-step verification if it's available to avoid delays. Do the following right away if you think someone has hacked your account: change your password, log out of all of your accounts in account settings, and contact support to stop withdrawals while we look into it.
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